Junior Service Desk / HelpDesk Agent with French

Responsibilities:

• Providing profеssional L1 tеchnicаl support to the еmployeеs of DB Schеnker, worldwide, viа rеmote support аnd in pеrson, where nеcеssary;
• Handling of tickеts within our globаl Service Desk in accordance to thе working instructions and SOPs provided;
• Onboarding and offboarding of employees, providing them with the necessary tools and equipment needed to start working;
• Handling company equipment in a responsible and organized manner, as well as keeping track of the stock;
• Assisting with special IT requests, such as providing technical support during town hall meetings, video conferences, printer maintenance etc.;
• Collaboration with external suppliers (i.e. Vodafone, Konica Minolta) to perform IT related service activities for the company.

Qualifications:

• Completed University degree;
• Passionate about IT (software + hardware) and helping others;
• Experience with Windows 10, basic knowledge about Microsoft Office 365 and Azure Active Directory;
• Basic understanding of networking principles (WLAN, LAN, VPN, VOIP etc.);
• Advanced level of English and French is mandatory;
• Ability to work in a team, especially on a global level, communication and customer service abilities / social skills;
• Ability to work in an organized manner, following working instructions, SOPs as well as showing an interest to learn them and improve them;

Join us and discover what matters to you:

Attractive Compensation Package

* Annual performance-based bonus

* Meal tickets, Cultural vouchers

* Rewards & Recognition Program, Referral and Relocation bonuses

* Christmas and Easter bonuses

* Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

* Hybrid or remote work options (location-dependent)

* Private medical subscription with family discounts (children, spouse/ life partner)

* 4 short days per year (Leave Office Very Early)

* Birthday day off

* Extra vacation days based on seniority

* Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)

* Volunteering opportunities within the organization

Personal & Professional Development:

* Mentoring program with access to Schenker Worldwide network

* E-Learning platform for continuous learning

* Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.

Your aspirations are our priority.

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions.

Interested in working with us on IT topics? We look forward to receiving your application.