Junior Service Desk / HelpDesk Agent with French

Responsibilities: * Providing profеssional L1 tеchnicаl support to the еmployeеs of DB Schеnker, worldwide, viа rеmote support аnd in pеrson, where nеcеssary; * Handling of tickеts within our globаl Service Desk in accordance to thе working instructions and SOPs provided; * Onboarding and offboarding of employees, providing them with the necessary tools and equipment needed to start working; * Handling company equipment in a responsible and organized manner, as well as keeping track of the stock; * Assisting with special IT requests, such as providing technical support during town hall meetings, video conferences, printer maintenance etc.; * Collaboration with external suppliers (i.e. Vodafone, Konica Minolta) to perform IT related service activities for the company.

Qualifications: * Completed University degree; * Passionate about IT (software + hardware) and helping others; * Experience with Windows 10, basic knowledge about Microsoft Office 365 and Azure Active Directory; * Basic understanding of networking principles (WLAN, LAN, VPN, VOIP etc.); * Advanced level of English and French is mandatory; * Ability to work in a team, especially on a global level, communication and customer service abilities / social skills; * Ability to work in an organized manner, following working instructions, SOPs as well as showing an interest to learn them and improve them;

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Events

We put first our employees and encourage them to socialize within various events: sports, volunteering, cultural, teambuilding and corporate events.

Discount Packages

Our employees benefit from discount package at our internal suppliers. The package covers a wide range of products and services: gym, health insurance, telephone services, electronic and home appliances, tourism, fashion, banking etc.

Meal Tickets

Meal tickets are the most offered benefit offered to Romanian employees and also one of the benefits that increase the purchasing power of all the employees.

Bookster Subscription

We encourage good reading and offer access to a modern library containing the best books, today's bestsellers as well as classic books, from personal to professional development to hobbies and fiction, plus thousands of articles, videos and audiobooks.

Flexible Working Time

We understand our employees need to have a flexible working time when they are working from the office and their schedule is not organized in shifts.

Home Office

We know that there are days when the best option is to work from home, which is why we offer 2 days/month when you can work from home.

Friendly Environment

Our mindset is to always play fair and be honest while prospering in an open and supportive work environment. With us, you can truly walk the talk and turn your passion into your profession.

Your aspirations are our priority. Embark on a fulfilling career journey with DB Schenker GBS Bucharest today! As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development. At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package

Annual performance-based bonus

Meal tickets, Cultural vouchers

Rewards & Recognition Program, Referral and Relocation bonuses

Christmas and Easter bonuses

Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

Hybrid or remote work options (location-dependent)

Private medical subscription with family discounts (children, spouse/ life partner)

4 short days per year (Leave Office Very Early)

Birthday day off

Extra vacation days based on seniority

Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)

Volunteering opportunities within the organization

Personal & Professional Development:

Mentoring program with access to Schenker Worldwide network

E-Learning platform for continuous learning

Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.