Mgr, Driver Support II

Job Overview

This position is responsible for directing, organizing, and controlling a fleet of drivers to achieve company standards for safe operation, and provide services which successfully meet or exceed the customer's needs. This position will maximize Driver Team Member and equipment utilization, while simultaneously operating within an environment of trust, respect, and dignity for our Driver Team Members.

What will you enjoy doing (duties/tasks)

• Plan assigned fleet of drivers for success by focusing on key aspects (hours of service, transit time, driver performance, customer requirements, safety compliance, etc.).
• Responsible for timely identification and remediation of Driver safety compliance issues including, but not limited to, HOS violations, Drive Cam events, drug and alcohol testing, terminal route-throughs, and maintenance issues.
• Focus on driver retention by building strong relationships with each driver, monitoring performance, and keeping drivers informed and motivated.
• Collaborate with Fuel Management Team to maximize fuel purchase efficiency, and idle time compliance.
• Ensure assigned fleet of drivers are in compliance with all FMCSA regulations.
• Dispatch loads to drivers (issue load information, directions, routing, and fuel information, etc.).
• Communicate and help facilitate resolution of driver conflicts, problems, and requests such as home time, pay, equipment, and load assignments.
• Track and manage assigned drivers' home time schedule.
• Monitor pickups and deliveries for service failures and proactively alert the necessary parties when a load is in jeopardy of failing.
• Manage driver performance by setting expectations, conducting regular reviews and implementing corrective action processes up to and including termination when needed.
• Utilize operational reports and metrics to ensure operating effectiveness. Meet deadlines and deliver exceptional service through positive engagement and patience.

What you need to succeed (Qualifications, experience, skills, attributes)

• High school diploma or equivalent required.
• Excellent written, verbal, and interpersonal communication skills.
• General knowledge of DOT regulations
• Experience in a management role
• Proficient at Microsoft Excel and Word
• Analytical skills and attention to detail
• Ability to work in a team environment to continuously improve results
• Ability to coach drivers on key areas of needed improvement
• Ability to promote a culture of trust and safety
• Frequently operate a computer for extended periods of time and regularly operate other office productivity machines
• Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions

Why You'll Love DB Schenker

• Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.
• Career Advancement. We're strong believers in continual training and development for our people. After all, your success is our success.
• Your Safety is important to us, so we will provide protective gear.
• Health Advocacy support for you and your family.
• Employee discounts
• 401(k) option

• How to Get Started
• You can begin by applying above or visit us at https://dbschenker.com/global/careers
• Stay Connected With Us
• Twitter: @DBSchenkerUSA
  Linkedin: https://www.linkedin.com/company/dbschenker/ 
• Facebook: @DBSchenkerAmericas

401(k), Dental, Direct Deposit, Medical, Vision

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.