Sales Support Associate

Responsibilities:

Data Management and Reporting:

• Manipulates and formats data to meet internal customer needs.
• Extracts data from existing databases, calculates KPIs, and prepares Monthly Business Reviews.
• Checks data accuracy and performs quality checks on internal and customer reports, proposing solutions.
• Maintains documentation for existing processes, reflecting changes or clarifications and design new processes and documentation for client reports.
• Gathers financial data from multiple sources and compiles them for reports.
• Uploads performance indicators and volumes on MS Teams within deadlines.
• Uses experience and judgment for data validation and elimination of system and process errors.

Communication and Collaboration:

• Steers communication between stakeholders: tender management, account owners, pricing teams.
• Effective collaboration with business partners, actively engaging in business review meetings (SLAs and KPIs).
• Close collaboration with the Team Leader and prompt updates on daily tasks/work processes.
• Effective follow-ups and collaboration with branches/countries, internal business partners, and other stakeholders to obtain required data/information for reports.

Process Improvement & Knowledge Management:

• Prepares analysis and intervention plans for addressing deviations from KPIs.
• Identifies improvement and efficiency ideas for reports and within the department.
• Creates, designs, and delivers trainings for the department, including onboardings, re-trainings, and trainings for process changes.
• Expands and improves knowledge within team members.
• Prepares handover plans for new reports during migration processes.
• Handles transitions of new processes, including participation in tests, meetings, and process documentation.

Tender and Pricing Management:

• Participates in all phases of the tender process as pricing lead.
• Reviews tender parameters related to pricing and provides input for adjustments.
• Compiles offers in internal and external formats.
• Handles land spot quotes.
• Estimates/checks/analyzes financial data (rate cards) and calculates specific charges/turnovers for customers.

Qualifications:

Experience and Knowledge:

• 1-2 years in a similar position.
• Intermediate MS Office and CRM tools (Sales Cloud, Excel, Word, Outlook, Databases).
• Intermediate documentation skills for migration processes.
• Intermediate logistics knowledge (transit time statuses, Incoterms, transport types).
• Basic tender management knowledge (RFQ phases, statuses).
• Intermediate internal TMS knowledge and report customization.
• Accounting knowledge (charging merge).

Skills and Abilities:

• Good analytical skills
• Ability to meet deadlines and manage multiple priorities.
• Proactive in identifying and solving issues.
• Initiative for continuous process improvement.
• Internal motivation, enthusiasm, attention to detail, and results focus.
• Effective in a customer/service-driven environment, both individually and as a team player.

Communication and Language Skills:

• Advanced spoken and written English (academic qualification preferred).
• Excellent written and verbal communication skills.
• Excellent presentation skills.
• Additional Requirements:
• Availability to travel for trainings, transitions, and business reviews.
• Ability to work with a diversified portfolio and activities (reporting, PRD, CRM).

Additional Requirements:

• Availability to travel for trainings, transitions, and business reviews.
• Ability to work with a diversified portfolio and activities (reporting, PRD, CRM).

Your aspirations are our priority.  

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

 As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

 At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package:

• Annual performance-based bonus;
• Meal tickets, Cultural vouchers;
• Rewards & Recognition Program, Referral and Relocation bonuses;
• Christmas and Easter bonuses;
• Recognition of colleague improvement ideas (Ideas4SGBS).

Health & Well-being:

• Hybrid or remote work options (location-dependent);
• Private medical subscription with family discounts (children, spouse/ life partner);
• 4 short days per year (Leave Office Very Early);
• Birthday day off;
• Extra vacation days based on seniority;
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc);
• Volunteering opportunities within the organization.

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network;
• E-Learning platform for continuous learning;
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.