Supervisor, Customer Service

This position is responsible in supervising and leading the day to day to control and manage the warehouse operations activities in meeting customer’s expectation.

• Supervise customer service on time pick-up and delivery on all bookings.
• Receive bookings for trucks via email from customers and programs.
• Open job files as to compile emails, instruction, invoice and packing list.
• Process all posting transactions.
• Work with Finance department on all inqueries.
• Proactive follow-up on each movement and raise escalation to internal and external customer on any incident.
• Follow-up with vendors for invoice and Proof of delivery (POD).

• Degree/Diploma in Business Management related to Transport/Logistics. Minimum 3-5 years of working experiences in the industry. * Possess strong hunter & entrepreneurial mindset among other sales related competencies i.e. Strategic Selling Skills, Strategic Account Management Skills, Customer-centric, Presentation and Negotiation Skills * Good planning and organizational skills. Must be able to think diligently and probe the right questions to derive correct information. * Must have analytical skills and able to think out of the box to assist with solutions. * Good communication skills, competent in English, both written and spoken. * Self-motivated and goal-oriented, desire to deliver results. * Knowledge of MS Office Software and ability to create and deliver presentations.

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Total Rewards Package

DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Employee Insurance Benefits

We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Malaysia