Responsibilities:

Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)
Dunning & Collections Management for all levels of portfolio complexity;
Communicate with customer both verbally and in written to ensure timely collections of company receivables;
Make recommendations for account hold/blocks based on credit status, account balance and customer’s payment habit;
Work with customers, sales and operations to resolve escalations and support dispute management process by timely identifying, qualifying and assigning disputes;
Designs root cause analysis on major issues and incidents;
Leads improvement projects derived from incidents roots cause analysis and escalations;
Executes account reconciliation;
Executes and documents internal controls in support of audit team;
Assists with financial and tax audits;
Accurate and consistent usage of collections specific systems;
Support performance and process reviews, for internal and external customers by providing root cause analyses and preventive action plan;
Trains and coaches new Joiners on the job, acting at the same time as the go to expert for critical situations/escalations;
Acts as a change management agent for the entire team;
May act as SPOC for ICS, DIB, IT, Processes and any other cross team critical assignments and projects;
Be compliant with all SGBS process and policies;
Performs other duties as assigned by direct superiors and managers.

Qualifications:

Bachelor’s degree preferred;
Minimum of 2 years of B2B collections experience;
Previous experience in working with ERP, SAP FI module is a plus;
Advanced German and English level (min B2);
A second foreign language as per Job requirement (min B2)
Advanced knowledge of Microsoft Office package (Excel, Word, Power Point, Outlook etc.);
Customer oriented attitude;
Strong communication skills, both verbal and written;
Ability to work independently and adapt to a fast-changing environment.
Strong negotiation and persuasion skills
Time management skills
Attention to details and accuracy
Self-motivated, enthusiastic, meticulous and result-oriented
Ability to organize, plan and transfer knowledge to new joiners or team members, based on the needs
Intercultural knowledge and sensitivity, as well as strong service culture
Ability to collaborate with other departments/ stakeholders to reach the targets

Your aspirations are our priority.

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.

At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package:

Annual performance-based bonus
Meal tickets, Cultural vouchers
Rewards & Recognition Program, Referral and Relocation bonuses
Christmas and Easter bonuses
Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

Hybrid or remote work options (location-dependent)
Private medical subscription with family discounts (children, spouse/ life partner)
4 short days per year (Leave Office Very Early)
Birthday day off
Extra vacation days based on seniority
Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
Volunteering opportunities within the organization

Personal & Professional Development:

Mentoring program with access to Schenker Worldwide network
E-Learning platform for continuous learning
Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.

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